Voice Services

For a modern-day business, the multiple aspects of client interaction and relationship management has become prominent to maintain and expand a large client base that remains content with your performance, and regularly creates revenue. Such a group needs to be targeted ambitiously to meet the bottom line. Impressico helps you achieve these goals with a plethora of voice services offered towards tying the loose ends in creating, maintaining, educating, and growing your present and prospective client bases.

These voice services have been classified and formulated to be an essential part of your customer engagement and education programs, and includes:

Lead Generation

Your business regularly makes crucial decisions around your product & services range, thereby necessitating the identification of the prospective leads to be made aware of the product and / or service offerings.. This is done to qualify them as buyers, but can take several months and individuals to evaluate a solution. Impressico’s task in such a scenario is to ensure that substantial income is generated to provide you with a good return on investment in the shortest possible timescale. Lead generation by Impressico is undertaken both in the real world, as well as virtually on the internet, using multiple formats. These leads are generated for B2B and B2C deals.

Customer Service

The next-gen evolution of customer support services at Impressico has been designed to provide the ultimate solutions to your clients through a virtual customer services center using multiple communication channels like voice, email, chat, etc. on a round-the-clock basis. The premeditated offerings by Impressico addresses helpdesk queries on your products & services, manage clients’ concerns about multiple aspects of your business, and provide the relevant information about the required procedures.

Virtual Secretary assistance

Just like customer service is for your client base, your business also requires expert assistance to enable a smooth functioning of your internal staff. Impressico acknowledged this concern and constituted a team of skilled personnel acting as virtual secretaries for your business heads. This team takes charge of the microscopic details and act as a real time secretary, hence facilitating flawless execution of your internal functionalities.

Debt Recovery Services

Sensing the acute importance of debt recovery in a contemporary business, Impressico has established specialized teams presenting you with remarkable debt recovery, enforcement, and collection services through voice and back office operations. These services enable you to emerge as market leaders while Impressico takes care of first & third party collections, processing of legal forms & court orders, quality checks of clients’ reports, and handling their letters, faxes and emails.

Technical Services

With the continuous advancements in technology, a constant worry is the technical support required by the involved human factor for resolving problems and troubleshooting queries and handicaps. At Impressico, our endeavour is to present you with round-the-clock technical support and problem resolution for customers and computer hardware, software, peripherals and internet infrastructure manufacturing companies.These services constitute the multi-level support at level 1 and level 2 to reduce the technical downtime. Some of the services included are: