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User Experience Vs Customer Experience

When UX meets CX? Your Front-End’s Role in Customer Experience

According to a market-based research report, 80% of companies believe they provide an “excellent” customer experience. However, when customers were asked about this, only 8% of customers agreed with this fact. You can call it a “delivery gap”. Customer experience is the sum of all possible interactions between your company and customers. It involves interactions… Read More »When UX meets CX? Your Front-End’s Role in Customer Experience